Customer Support FAQ's
How do I place an order?
To place a new order, click on "Buy now", and follow the steps:
- Select your option
- Enter quantity
- Click "Add to cart"
- Click "Checkout"
- Enter Shipping address
- Select payment method
- Confirm payment
You will receive a confirmation email with the order details.
I want to cancel my order
Fill in the form to submit a request for cancellation for an order. Please specify the invoice no in the form.
For cancellation requests that come in after the products have been shipped, the 'Shipping & Handling' Fee will be adjusted against the refundable amount.
I want an invoice for my order
Registered users, login to "My account" and select "My Order"
I want to postpone the shipment for my subscribed order
Step 1: Login to "My account" and select "My Subscription"
Step 2: Click on the “Edit” under Actions
Step 3: Under the details, “Edit” the “Next Payment date”
Step 4: Click on the calendar icon and Update the date and Save
Step 5: The Next payment date is managed successfully
I want to cancel my subscription
- Your subscription will renew automatically 7 days prior to your subscription period. A new order will be generated and your credit card will be charged.
- You will also receive an email approximately 3 days before the renewal date, reminding you about the upcoming renewal date.
- The minimum period for cancellation of a subscription is 2 cycles
- If you do not want the subscription to renew, you have to send the cancellation request in the prescribed form before the end of the current subscription period.
When will I receive my order?
Your order will be delivered within the 'Estimated Delivery Date' as committed at the time of order placement. Generally it will take 7-10 business working days depending on your address. If you have not received your order within 10 days, please send an email query to quoting your invoice number & full name.
What is your standard delivery time?
We generally deliver orders within 7-10 business working days depending on your address. You will also receive the shipment tracking details via email, once your order has been shipped.
Payment or Return/Refund
What are the payment mode options?
PayPal & Stripe
How do I return/refund my order?
Click here to view our refund policy.