Customer Support FAQ's

Customer Support FAQ's

Order

How do I place an order?

To place a new order, click on "Buy now", and follow the steps:

  1. Select your option
  2. Enter quantity
  3. Click "Add to cart"
  4. Click "Checkout"
  5. Enter Shipping address
  6. Select payment method
  7. Confirm payment

You will receive a confirmation email with the order details.

I want to cancel my order

Fill in the form to submit a request for cancellation for an order. Please specify the invoice no in the form.

For cancellation requests that come in after the products have been shipped, the 'Shipping & Handling' Fee will be adjusted against the refundable amount.

I want an invoice for my order

Registered users, login to "My account" and select "My Order"

For the guest checkout, the invoice will be forwarded to your email address. If you do not receive the invoice, please send an email query to quoting your order number & full name.

Shipping & Returns

What if My Order Shipped to a Wrong Address?

Please ensure that the shipping information on your account is complete and accurate so that your shipments will be delivered to the correct location. Continual-G/IND Research Lab is not responsible for any missing deliveries due to address forwarding or incorrect addresses.

If you have not received your order, please contact our customer support team within 30 days of the expected order date.

Do You Offer Free Return Shipping?

Orders shipped outside of USA are NOT eligible for returns or refunds.

Unfortunately, we do not offer free return shipping at this time. Please refer to the Refund Policy for more details.

What Shipping Carrier Do You Use?

We use USPS & UPS to ship out our orders.

Which Forms Of Payment Do You Accept?

We accept VISA, AMEX, Mastercard, Discover card and PayPal.

How Much Does Shipping Cost?

Standard shipping is $ 4.99 for all U.S. residents.

When Will I Receive My Shipment? (US Orders)

Estimated shipping time is 5–7 business days for orders placed within the United States.

Can I Track My Order?

Yes, we’ll email you the tracking details once your order has shipped.

What If My Package Is Damaged Or Missing?

Please inspect your order for any damage or other issues upon delivery.

If your order was damaged in transit or you have not received it, please contact our customer support team within 30 days of the order date.

What’s Your Return Policy?

In an event that you are not satisfied with your purchase of Continual-G, you may reach out to us via email at .

 On receiving a Return Merchandise Authorization (RMA) number, the product can be returned within 10 days of the RMA issuance. Write the RMA number legibly on the outside of the box and send it to: INID Research Lab / SKU2U Returns Department, 14401 Sovereign Road, Suite 101, Fort Worth, TX. 76155. All unopened boxes and even a single unopened box will be accepted for return.

The purchase price (less delivery charges/shipping & handling @ $11.00) will be refunded to you using the original payment method when the package is shipped within the 30-Day Satisfaction Guarantee period. The 30-Day period is defined by the actual day the product was shipped to you. For your security, return your package using an insured carrier and retain the receipt for your records.

Subscription

I Didn’t Order This, Why Was I Billed?

It looks like you selected “Auto Shipments when you placed your order. Continual-G® is available as a regular subscription or as a single order.

How Do I Update My Subscription/Change The Frequency?

  • Step 1: Login to "My account" and select "My Subscription"
    Step 2: Click on the “Edit” under Actions
  • Step 3: Under the details, “Edit” the “Next Payment date”
  • Step 4: Click on the calendar icon and Update the date and Save
  • Step 5: The Next payment date is managed successfully

If I Cancel My Subscription Before The Renewal Date, Will I Be Charged A Fee?

No, there are no fees assessed when cancelling your subscription. However, your subscription will need to be cancelled prior to being processed. Any cancellation after the order is processed is liable for a processing & handling fee of $11.

When Will I Be Billed For My Subscription?

It depends on your subscription preferences. As per the Plans selected your subscription will renew automatically 7 days prior to your subscription period.
You are billed as follows:

  • Continual-G ® 30 day supply: every 24th Day
  • Continual-G ® 60 day supply: every 54th Day
  • Continual-G ® 90 day supply: every 84th Day

Subscriptions Include FREE Shipping

Should I Sign Up For A Subscription?

A subscription isn’t required to place an order with Continual-G ® However, our subscriptions can save you money and time. You're never obligated to enrol.

When Will I Receive My Subscription Shipment?

Estimated shipping time is 5–7 business days for subscriptions within the United States.

How Do I Update My Subscription?

To update your shipping or billing information, simply log in to your account and select "Edit." Under Actions.
Log In

How Do I Pause or Cancel My Subscription?

The minimum period for cancellation of a subscription is 2 cycles

If you do not want the subscription to renew, you must send the cancellation request in the prescribed form at least 10 business days before the end of the current subscription period.

For cancellation requests that come in after the products have been shipped, the 'Shipping & Handling' Fee will be adjusted against the refundable amount.

How do I change / update the card details for my subscribed order

  • Step 1: Login to "My account" and select "My Subscription"
    Step 2: Click on the “Edit” under Actions
  • Step 3: Under the details, “Edit” the “Payment Details”
  • Step 4: Select Pay by Card (Stripe)
  • Step 5: Make the changes in the card details provided and save
  • Your Credit card information is managed successfully

Product Details

Can I Take Continual-G ® Indefinitely?

Yes, Continual-G ® is intended to be taken indefinitely as a dietary supplement. Continual-G® is most effective when used twice daily over an extended period of time.

Where Can I Find Additional Information On Your Product?

To learn more about our product Continual-G ® ; visit www.continualg.com

Is Continual-G ® Designed To Be Consumed By Women And Men?

Continual-G ® is for anyone looking to support their cellular health.

What’s The Recommended Serving Size for Continual-G ® ?

Each Continual-G ® drink mix sachet contains 415 mg of Glyteine. Two sachets a day is the General Recognized as Safe (GRAS) recommended upper intake of the active ingredient.
You can take it in the morning and at night, with or without food.

Do I need to refrigerate Continual-G ® ?

Continual-G ® does not need to be refrigerated, but it should be stored in a cool & dry place away from sunlight.

How Do I Know The Expiration Date?

The best by date is stamped on the carton.